Refund policy
Return or Exchange
You can return or exchange almost everything within 30 days for a full refund. Just contact us via the contact form or call us at 312-416-5070 to start the return process. Original packaging, order number and a reason for the return/exchange are required to process any request.
Customized/Personalized Products Return Policy
Customized products are only eligible for exchanges due to a product defect. In cases of a product defect, a digital image of the defect along with a clear description of the problem must be sent to Toddy Gear contact form or phone 312-416-5070 to start the defect review process within 15 days of product receipt.
What does not qualify for a refund/exchange?
- Products purchased from Toddy Outlet
- Free or promotional items
- Original shipping charges
- Customized/Personalized products unless defective